Return and Refund policy

Return Policy: 

For products that are eligible for return, you can return within 7 days of receiving the product. If the 7 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You need to send us a return request email at [email protected], with your order number, item code and the reason for return. Or else get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number _____________________

We accept returns in following cases only.

  1. If you received a damaged product.
  2. If you received a different product than what you have ordered.

We don’t accept returns in the following cases.

  1. Once fall & pico done or blouse stitched, the item is not eligible for refund.
  2. Any item not in its original condition, is damaged, is used or missing parts for reasons not due to our error is not eligible for the refund.
  3. Any item that is returned more than 7 days after delivery is not eligible for the refund.

To complete your return, we require a receipt or proof of purchase.

Cancellation & Returns

Peacock deals believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

•    Cancellations will be considered only if the request is made within 24 hours of placing an order.
•    There is no cancellation of orders placed under the Same Day Delivery category.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to : Netha Nivas, Flat No 102, Sri Ganesh Nagar Colony, Rd Number 2, Nagole, Hyderabad, Telangana 500068.

Shipping

To return your product, you should mail your product to : Netha Nivas, Flat No 102, Sri Ganesh Nagar Colony, Rd Number 2, Nagole, Hyderabad, Telangana 500068 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs. 2000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.